top of page

Search Results

26 items found for ""

  • Life Sciences Expertise | Word Ferret

    Life Sciences Expertise Experience Across Multiople Sectors Clinical Trials Supply Chain, Serialisation, and Traceability Enterprise Artwork, Approvals, Workflows, and Labelling Experience Across Multiple Sectors 21 CFR part 11 compliant solutions Analytics Audit trails BPO - Business Process Outsourcing Cloud-based offerings - Single/multi/network tenant technologies Consultancy Data repositories EDI - Electronic Data Interchange Enterprise workflow management Governance GxP based implementation experience Highly configurable solutions Integration of mobile solutions and apps with multiple enterprise systems Localisation (local language support for User Interfaces) Master data and reference data connectivity and management Off-the-shelf and custom solutions Outsourcing Partnering Process automation Project management Real-time data analytics Regulatory compliance Reporting integration Risk management Secure workflows Security Services SaaS (Software-as-a-Service) Strategic alliances Support Track and trace (traceability) Training Standard Clinical Trials Adverse event reporting infrastructure Audits Autologous study support Automated finance management Clinical study budgeting (site and patient finances) Clinical study forecasting for sites and patient finances CTMS - Clinical Trial Management System Connected data across the enterprise, partners, sites, and end users/subjects D2P - Direct-to-Patient DCT - Decentralised trials Diversity Dosing management Drug supply forecasting eClinical eCOA - Electronic Clinical Outcome Assessment eConsent EDC - Electronic Data Capture systems Environmental sustainability ePRO - Electronic Patient-Reported Outcome Interoperability Investigator meetings IoT - Internet of Things IRT - Interactive Response Technology IVRS - Interactive Voice Response System IWRS - Interactive Web Response System Localised language telephone support MDM - Master Data Management and analytics Patient advocacy Patient compliance solutions Patient recruitment Patient reimbursements Patient retention QP services - Qualified Person services Randomisation in clinical trials RWE - Real World Evidence RTSM - Randomisation and Trial Supply Management Site payment solutions Site payments Subject-blinded reporting from sites Veterinary product management Wearable devices Clincal Supply Supply Chain, Serialisation, and Traceability AI/Machine Learning in supply chain planning Audits Connected data across the enterprise and partners D2P - Direct-to-Patient Drug supply forecasting DSCSA - Drug Supply Chain Security Act EPCIS - Electronic Product Code Information Services EU FMD - The EU Falsified Medicines Directive Interoperability QP services - Qualified Person services Traceability VRS - Verification Router Services ​ Serialisation levels 1, 2, 3, 4 and 5​ Level 1 - Device level - Barcode printers, label printers, and labellers for units of sale/packaging. Also includes cameras and scanners for quality control Level 2 - Case or packaging line automation and control for data aggregation across Level 1 devices Level 3 - Site-level systems that facilitate communication between Level 2 systems within a site, and connect to level 4. These systems manage and coordinate master data, serialisation of products, product, and work order information Level 4 - Enterprise systems for business processes, global compliance, inter/intra-organisational connectivity, reporting, identity access management, application programming interfaces, and other enterprise-level functional areas. Level 5 – Network. A network of supply chain partners, shared event repository, regulatory authorities such as national hubs, or international repositories such as the EMVS (European Medicines Verification System) in Europe, and ANVISA (the Brazilian Health Regulatory Agency) and the SNCM - Sistema Nacional de Controle de Medicamentos. Facilitates management of all serialisation and regulatory data with partners, customers, and authorities Enterprise Artwork, Approvals, Workflows, and Labelling Approvals workflow management Audits Automation of devices Connected data across the enterprise, partners, and sites Device-as-a-Service Data verification Document and content management Enterprise artwork management Enterprise labelling EPCIS requirements - Electronic Product Code Information Services EU FMD labelling - The EU Falsified Medicines Directive EU MDR - EU Medical Device Regulation) MDM - Master Data Management Output management Printer management Project management Quality management Qualified Person services Randomisation in clinical trials Serialisation labelling requirements Subject-blinded reporting from sites Vision systems (label quality management) Artwork

  • Voice Of The Customer | Word Ferret

    As the writer Christopher Morley once said, 'There is only one rule for being a good talker – learn to listen.' ​ Obtaining customer feedback can give you vital insights into what your customers think of your company, product or service. But it goes beyond that. If your customers feel that they're part of the conversation, and that you value their opinions, they will be more engaged and far more receptive to your message. ​ So, whether you're planning a marketing campaign, looking to improve your customer service, launching a new product or looking to update an old one, the first thing you need to do is open your ears wide and listen to what your customers have to say. We wrote an article all about Voice of the Customer. You can read it by clicking here . What is Voice of the Customer (VoC) or Patient Voice? Voice of the Customer (VoC) is a well-established customer feedback methodology. A good VoC initiative will help you read, hear or see how your customers really feel about your business, your products or your services, giving you insights that can help you fine-tune or even transform the customer experience. Patient Voice uses the same principles within clinical trials (where patient interviews and feedback can be anonymous) or healthcare. Download the brochure here VoC can help you to: Improve your customer/patient experience. Serve your customers/patients better. Uncover/solve current/potential problems. Improve your product. Improve your service. Improve efficiency. Improve training. Enhance your brand. Differentiate yourself. Create powerful messaging for marketing and sales. Be more competitive. Increase customer retention. Increase sales. How is VoC information gleaned? Information can be gathered from various sources, including: Live customer interviews.* Focus groups.* Customer surveys (online and in person). Emails. Feedback Forms. Social media. Word Ferret can help you with all the above by carrying out interviews* and producing the necessary written copy, email sequences, transcripts, articles, questionnaires, etc., to make your VoC campaign successful. ​ * See The Word Ferret 'Voice' interview/focus package below. The Word Ferret 'Voice' interview/focus group package The customer interview is one of the most vital methods for gaining insight into what is important to those who use your service/product. A good interview will provide you with a solid understanding of how your customer feels about your business, products, services and support. It will provide feedback that highlights potential areas for improvement or development, flags any potential issues and may even provide ideas for new products or services. ​ Typically these interviews are performed with one customer/patient, but they can also be carried out with multiple stakeholders in the form of a focus group. ​ The process we follow is shown below. Our four-step process 1. Briefing To begin with, we will: ​ Introduce you to the Word Ferret process. Discuss your requirements, goals and expectations. Agree on the best customers to contact. Agree on actions and timelines. 2. Preparation At the next stage, we will: ​ Agree questions for your customer(s). Conduct an initial kick-off call. Acquire customer consent. Schedule the VoC call date and time. Send pre-agreed questions to your customer. 3. VoC session We will then carry out: ​ A final pre-session call (if required). The VoC video call. Any post-session communications. ​ Where possible, we will collect customer metrics, such as ROI data, etc., further empowering you and your business. 4. Delivery You will receive: ​ A debriefing call to discuss the completed VoC session An original transcript or an edited version, or both. A copy of the video A biography and photo (if provided by the interviewee) Delivery of selected documents (see below for examples) Voice of the Customer sample We will conduct 1-2-1 interviews or Focus Group sessions. All sessions are carried out virtually. 1-2-1 interviews are typically 30 minutes long. Focus group sessions can be up to 4 hours long. All sessions are professionally moderated. Your subject matter experts can be involved in the sessions. Sessions are recorded (audio and video). Vivienne van de Walle, of PT and R and the Society of Clinical Research Sites (SCRS), talks about Medidata We will provide the following: Transcript Video file Biography* Profile photo * *If provided by the interviewee. Click to download the transcript We can produce any copy that you require. You can then use our copy to create the items listed below.* Documents ​White papers Training materials Testimonials Telephone scripts Social media sequences Press releases Playbooks Leaflets Email sequences eBooks eBrochures Scripts Speeches Annual reports ​ Video, web & user interfaces Promotional videos Training videos Web pages Help pages/guides Webinars User interfaces Print Guide books Brochures Leaflets Training material Annual reports We also offer a business publishing and global distribution service via our Countisbury Publishing imprint. Click here to find out more... *Note: We create the written copy for the above, not the finished product, e.g., the final video, web page or user interface.

  • Samples | Word Ferret

    'When it comes to copy editing, proofreading and copywriting, we're the best thing since sliced bread,' we tell you. 'We are the bees knees and all that,' we explain enthusiastically. And, understandably, you look at us sideways and ask, 'but how do I know you're as marvellously wonderful as you say you are?' Well, don't just take our word for it. Step right up and sample our wares. We offer here a selection of our written works to give you a taste of what we do. After all, they do say that the proof of the pudding is in the eating, so have a nibble and see for yourself. Samples of Our Work Samples will be added from time to time, so do check back to see what's new. Getting to Know You Why Voice of the Customer Matters How genuinely listening to and getting to know your customers can help you improve your company, product, service and brand. Read PDF Read on blog History to Get Your Teeth Into An article about the history of dental prosthetics - false teeth to be exact - that first appeared in Andon , the journal of the Society for Japanese Arts Read PDF Being Human Why We Don't Use AI An article explaining why we don’t use AI in our work here at Word Ferret and, in addition, why we’re not afraid that we’ll be obsolete by the end of next week. Read PDF Read on blog First Sentences Are Doors to Worlds Why Opening Lines Matter. With suggestions to help you write an opening paragraph that hooks your readers and keeps them reading. Read PDF Read on blog M. P. Dare: Antiquary, Writer... & Book Thief It sometimes happens that a writer is just as interesting as his writing or, in some cases, even more so. This is the case with Marcus Paul Dare , who had a penchant for pilfering books. Read PDF Read on Haunted Library blog ChatGPT Is Not as Clever as You Think Convincing nonsense, fabricated facts, repeated inconsistencies and flat, boring writing. How ChatGPT fails to live up to the hype. Read PDF Read on blog Jack & Mary Hillier as I Remember Them A very personal tribute to two exceptional individuals. This first appeared in Andon , the journal of the Society for Japanese Arts. Read PDF Are You Ready for EU GMP Annex 1? An article concerning EU GMP Annex 1 “Manufacture of Sterile Medicinal Products” and the approaching deadline for compliance. ​ Written for PNR Pharma. Read PDF Beautiful Blackened Smiles An article about the history and process of ohaguro (teeth blackening) in Japan. This first appeared in Andon , the journal of the Society for Japanese Arts. Read PDF Sling Your Knickers on the Compost Heap Or, Easy Ways to Live More Sustainably. Ten things you can do to help the planet & fight the climate and nature emergency Read PDF Read on blog The Devil’s Hoofprints An account of strange goings on that took place in Devonshire in 1855, when locals awoke to find mysterious hoofmarks in the snow. Read PDF Read on Haunted Library blog

  • Email sequence

    < Back Email sequence This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

  • Business publishing guide download | Word Ferret

    Countisbury Publishing Guide to Business Publishing Please fill out the form and click submit to download a copy. Thank you. First name Surname Email address Company name Which service are you inteested in? SUBMIT By clicking submit, you agree to our Privacy statement. Thank you! Please click here for your document.

  • FAQ | Word Ferret

    Frequently Asked Questions What's the difference between proofreading and copy editing? Is your service confidential? Can I speak to someone about my requirements? What sort of information do you need from me? Which document formats do you work in? Do you edit paper documents? How long will a project take? Do you use AI for proofreading, copy editing, copywriting or indexing? Who owns the copyright? If I don't like the edits, do I have to keep them? I'm a writer and want you to edit/proofread my manuscript. Will it be painful? What if English isn't my first language? 1. What's the difference between proofreading and copy editing? A copy editor focuses on language, tone, clarity, style, flow and consistency. He/she makes sure that a document is clear and readable, that it flows well, that the language used follows the rules of standard English, and that there are no errors in grammar or spelling, or inconsistencies or omissions. Proofreading is the final stage that a document goes through, when all of the writing and editing has taken place and publication is just around the corner. A proofreader checks for errors in spelling, spacing, grammar, punctuation and formatting that were missed by the writer/editor or introduced by the publisher/printer in error. Take a look at this paragraph: Matthew stood on the porch, and watched the sun dip below the horizon. As the light fades and the temperature began to drop he shuddered and pulled his coat tight about him. There was heavy snow forecast for the morning according to the weather forecaster. He hoped that Susan would make it back home before the snow began to pour down. What the proofreader will spot: The comma placed incorrectly after ‘porch’. The extra space before 'the sun'. The typo: ‘fades’ when it should be ‘faded’. The missing comma after ‘drop’. A copy editor will also notice those errors, but he/she will also: Question the use of ‘shuddered’. Would ‘shivered’ be a better word to use? Suggest the removal of ‘according to the weather forecaster’, as it’s stating the obvious, adds nothing and makes the sentence clunky. Point out that snow doesn’t ‘pour down’. Snow falls. 2. Is your service confidential? Yes, absolutely. The nature of our work means that confidentiality is a given. We are always more than happy to sign a confidentiality agreement if you prefer. Just send us a copy for review and approval. 3. Can I speak to someone about my requirements? Yes. As a matter of fact, all of our clients have a relationship manager available to them from the outset. He/she will be available to answer any questions and address any concerns throughout the process. This is part of our service, so it does not cost you anything extra. 4. What sort of information do you need from me? In order to give you an accurate quotation, we'll need you to tell us about your project. What is it? What's the word count? Do you have any special requirements? What's your desired deadline? That sort of thing. 5. Which document formats do you work in? We work in the following formats: ​ Apple Pages Google Docs Microsoft Word If you need to use a different format, please contact us to discuss your requirements. We will always do our very best to accommodate you. 6. Do you edit paper documents? Yes, we certainly do. Please bear in mind that there will be extra costs involved, such as the postage/courier charge for your document's safe return journey to you. 7. How long will a project take? Once we've reviewed your requirements, we will be able to provide a realistic lead time for completion. This will depend on the service chosen and the project's size and level of complexity. This will also depend on your deadline requirements. 8. Do you use AI for proofreading, copy editing, copywriting or indexing? No, we don't. In this day and age, we're all used to having spellchecker and autocomplete on our computers and smart 'phones, and they both have their place in our lives; they're fine for alerting you to an error or speeding up the process when you're posting on social media or typing a note to a friend. However, we very strongly believe that the intellectual task of proofreading, editing, writing or indexing a manuscript can only be carried out successfully by a skilled human being. 9. Who owns the copyright? Once the project has been completed and paid in full, the client holds the copyright to the finished work. 10. If I don't like the edits, do I have to keep them? No, it's entirely up to you. However, you have paid for the benefit of our expertise, so it would be a shame not to take advantage of it. 11. I'm a writer and want you to edit/proofread my manuscript. Will it be painful? Perhaps… a little. But we’re here to help, and we want the process to be as easy and painless for you as possible. Also, we always warm up our tools before we begin s urgery. ​ 12. What if English is not my first language? ​ If English is not your first language, and you need proofreading or editing services, we can help. We're all native English speakers here in the Word Ferret team, and we all have experience of working with non-native English speakers. We'll help you to communicate your message effectively and avoid embarrassing misunderstandings. Proofreading and copyeditng? Can I speak to someone? What information do you need? EFL Do you edit paper documents? How long will a project take? Do you use AI? Who owns the copyright? If I don't like the edits? Is your service confidential? Will it be painful? Which formats?

  • Unsubscribe | Word Ferret

    Unsubscribe Thank you for letting us know that you prefer not to be contacted. We wish you the very best. Submit Thanks for submitting!

  • Projects

    Projects Blog post 1 This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Blog post 2 This is placeholder text. To change this content, double-click on the element and click Change Content. Read More Email sequence This is placeholder text. To change this content, double-click on the element and click Change Content. Read More White paper This is placeholder text. To change this content, double-click on the element and click Change Content. Read More

  • Life Sciences | Word Ferret

    We work with most industries and have extensive experience in several sectors , but we specialise in life sciences and have more than fourteen years' business experience in solutions for the pharma and medical device sectors, including clinical trials. One of our founders, Ray Collia, is an international speaker, round table and event chairperson, and patient and site evangelist in this sector. He was on the steering committee for the Pharmaceutical Contract Management Group between 2016 and 2023. Solutions Across All Sectors We have experience in over one hundred types of services and solutions that are used by pharma, biotechs, medical device companies, CROs, research sites, and patients. Clinical Trials The clinical trials landscape is complex. We have over fourteen years' experience in Phase I - IV clinical trials solutions, so we understand what is important to stakeholders and patients Supply Chain and Traceability We have over twenty-seven years relevant experience in supply chain and traceability solutions, fourteen of which are directly within clinical trials and post-market pharma and medical device supply. Enterprise Artwork, Approvals, Workflows, and Labelling One of our founders is considered a subject matter expert in this area, having supported pharma and medical device companies for over sixteen years. Look at our areas of expertise by clicking here.

  • Blog post 1

    < Back Blog post 1 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

  • Email sequence

    < Back Email sequence This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

  • Blog post 2

    < Back Blog post 2 This is placeholder text. To change this content, double-click on the element and click Change Content. This is placeholder text. To change this content, double-click on the element and click Change Content. Want to view and manage all your collections? Click on the Content Manager button in the Add panel on the left. Here, you can make changes to your content, add new fields, create dynamic pages and more. You can create as many collections as you need. Your collection is already set up for you with fields and content. Add your own, or import content from a CSV file. Add fields for any type of content you want to display, such as rich text, images, videos and more. You can also collect and store information from your site visitors using input elements like custom forms and fields. Be sure to click Sync after making changes in a collection, so visitors can see your newest content on your live site. Preview your site to check that all your elements are displaying content from the right collection fields. Power in Numbers 30 Programs 50 Locations 200 Volunteers Project Gallery Previous Next

bottom of page