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You know your product inside out, upside down and back to front. You know it’s the best product that’s ever existed in the long history of mankind. And you want your target audience - or the entire world - to know it too. But in an increasingly competitive marketplace, every other man and his dog is vying for the attention of your target audience. Which is why it’s vital that your business communication sets you apart from your competition. And that’s where Word Ferret comes in. Our business customers benefit from a service that blends academic-level writing and editing with commercial experience in national and global sales and marketing. We’ll help you cut through the noise to reach your target audience with clear, polished copy that engages, motivates, increases interest and inspires action in your audience. We’ll help you and your product stand out in all the right ways. Because good business copy can make your company’s reputation. Bad copy can break it. Our Business Services We edit all types of business copy from a broad spectrum of industries. We do, however, have the following specialist areas: Businss sectors Life sciences Clinical trials Pharmaceuticals Biotechs Medical devices Software, SaaS & enterprise solutions Manufacturing Warehousing Supply chain Technology sectors Transport, distribution & logistics We also provide SEO optimisation. AI, machine learning, algorithms Brand enhancement & protection Governance, risk & compliance Master data management Proofreading Your document will be checked for errors in spelling, spacing, grammar, punctuation and syntax. We will highlight absent words and remove word duplications. We will check for consistency in the use of spelling, hyphenation, terminology, italicisation, numerals and capitalisation. We will not make suggestions regarding the rewording or reorganisation of the document; you need our copy editing service for that. This is the final stage that a document goes through, when all of the writing and editing has taken place and publication is just around the corner. Contact us Business Editing In addition to checking your document for errors in spelling, grammar, punctuation and syntax, this service includes editing for structure, clarity and style. We will go through your document with a fine-tooth comb, highlighting any duplication, ambiguity or contradiction along the way. We'll make suggestions for alternative wording, text restructuring and small rewrites, and we'll evaluate language for cultural sensitivity. We will make sure that your document is aligned with your target audience, that the wording flows smoothly, and that your house style, quality and tone are maintained. Contact us In-Depth Business Editing Our in-depth business editing service takes our standard editing service to another level. It includes everything from our business editing service, so your document will be checked for errors in spelling and grammar, duplication, ambiguity and all that fun stuff, and it adds a seasoned business professional into the mix. Your content will be assessed for relevance, flow and alignment with your current business strategy and goals. Recommendations will focus on producing flawless content that strikes the right chord with your target audience, increases engagement and inspires action. Small suggested rewrites will be undertaken. An optional business communications review service is also recommended. ​ Contact us Copywriting Pick & Mix ​​We write lots of things, including those listed below. You can pick one of them or put together a package to suit your needs. If you need something specific that's not listed here, get in touch and let us know; we're here to help. ​ Case studies, 750-1,200 words. White papers, 2,000-3,000 words. Blog posts, up to 500 words. Social media posts, up to 300 words. Sales or Customer Service email sequences - Sequence of 4. Video scripts. Contact us Voice of the Customer Service As the writer Christopher Morley once said, 'There is only one rule for being a good talker – learn to listen.' Obtaining customer feedback can give you vital insights into what your customers think of your company, product or service. But it goes beyond that. If your customers feel that they're part of the conversation, and that you value their opinions, they will be more engaged and far more receptive to your message. So, whether you're planning a marketing campaign, looking to improve your customer service, launching a new product or looking to update an old one, the first thing you need to do is open your ears wide and listen to what your customers have to say. Word Ferret offers a tailored VoC service. Click the link below to learn more. Learn about VoC We Offer Business Publishing Too In addition to writing, editing and proofreading . We offer business publishing via our Countisbury Publishing imprint. Whatever your project—annual report, product guide, instruction manual, company history, motivational book, memoir—we have a service to suit your needs. Click here to find out more... English as a Second Language If English is not your first language, and you need proofreading or editing services, we can help. We're all native English speakers here in the Word Ferret team, and we all have experience of working with non-native English speakers. We'll help you to communicate your message effectively and avoid embarrassing misunderstandings.

Environmental sustainability is immensely important to the Word Ferret team. We are passionate about taking care of our planet and do everything we can to make a positive impact on the world. Our business is 100% virtual, meaning there is zero travel - no long car journeys, no flights, and no unnecessary use of taxis, trains and hotels. Our entire lifestyle and hobbies are naturally environmentally friendly. Our current carbon footprint is 7.5 tonnes. Although this is lower than the national UK average of 9.5 tonnes, we strive to reduce our environmental impact on a daily basis. Our Commitment to Sustainability and the Environment We plant trees every chance we get! Read more All of our published titles (via Countisbury Publishing and Nezu Press) are printed on demand. With print-on-demand, a book is printed only when a sale is made. There is no need for us to print a large number of books and store them until they are sold. This removes the need for warehousing (which would need light and heating) and the possibility of having to pulp a large number of books if they remain unsold (what a waste of precious resources!). Additionally, books are manufactured as close to the customer as possible, so there's no need for a book to fly from London to New York, or vice versa. Zero Travel All of Word Ferret's proofreading, copy editing, copywriting and indexing work - in fact, everything we do - is carried out remotely. There are no car journeys, no flights, and we have no need to use taxis, car rentals, trains or hotels. Local Resources We passionately believe in supporting local businesses. Wherever possible, we buy locally sourced food and products. In addition to reducing our impact on the environment, we get to help our local economy and meet/support amazing people. Green Suppliers We made a move to Green Energy and Green Broadband a few years ago and we're always looking for new ways to become more energy efficient and reduce our impact on the environment. Recycling We recycle as much as can be recycled. We make every effort to reduce our water usage, and we save a minimum of 600 litres per month by recycling 'grey water'. We save a further 2,600 litres per month as a result of careful water management. We also support local charities, food banks and small businesses with donations of high quality items that can be sold or given to those in need. Click here to learn more about what we at Word Ferret are doing to help the planet and fight the climate and nature emergency. Click here to learn more about what you can do to live more sustainably and help the planet.

We work with most industries and have extensive experience in several sectors , but we specialise in life sciences with up to 27 years of experience (depending on the solution) in solutions for pharma, biotechs, and medical device solutions, including clinical trials. ​ One of our founders, Ray Collia, is an international speaker, round table, event chairperson, and a patient and site evangelist in this sector. ​ We are strong advocates for The Society of Clinical Research Sites and were on the steering committee for the European industry-led group, the Pharmaceutical Contract Management Group, between 2016-2023. ​ Whilst we work with any area of life sciences, a list of specific areas of knowledge is shown below. Please click an icon to learn more: SOLUTIONS ACTROSS ALL SECTORS CLINICAL TRIALS PHARMA SUPPLY CHAIN SERIALIZATION TRACK AND TRACE ENTERPRISE ARTWORK, APPROVALS, WORKFLOWS, LABELLING AND DEVICE MANAGEMENT SOLUTIONS ACTROSS ALL SECTORS This is a list of core services, features, and solutions that we have experience in for between 13-27 years: 21 CFR part 11 compliant solutions Analytics Audit trails Business process outsourcing Cloud-based offerings - Single/multi/network tenant technologies Consultancy Data repositories EDI Enterprise workflow management Governance GxP based implementation experience Highly configurable solutions Integration of mobile solutions and apps with multiple enterprise systems Localisation (local language support for User Interfaces) Master data and reference data connectivity and management Off-the-shelf and custom solutions Outsourcing Partnering Process automation Project management Real-time data analytics Regulatory compliance Reporting integration Risk management Secure workflows Security Services SaaS (Software-as-a-Service) Strategic Alliances Support Track and trace (traceability) Training Standard CLINICAL TRIALS In addition to the above, in clinical trials we also have experience in: ​ Adverse event reporting infrastructure Audits Autologous study support Automated finance management Clinical study budgeting (site and patient finances) Clinical study forecasting (site and patient finances) Clinical supply management Clinical trial patient expense management Clinical trials financial and travel management for sites and subjects Clinical Trials master data management and analytics Connected data across the enterprise, partners, sites, and end users/subjects Direct-to-Patient Dosing management Drug supply forecasting eClinical eCOA eConsent ePRO FDA-approved wearable devices Integration with other eClinical systems such as CTMS, EDC, etc. Involvement in Investigator Meetings IoT IRT IWRS Localised language telephone support Patient compliance solutions Patient recruitment Patient reimbursement Patient retention QP services Radiopharm study support Randomisation in Clinical Trials Real World Evidence (RWE) Site payment solutions Subject-blinded reporting from sites Veterinary product management Wearable devices Clincal Supply PHARMA SUPPLY CHAIN SERIALIZATION TRACK AND TRACE In addition to the above, in pharma, medical device, and clinical trial supply chain and traceability, we also have experience in: ​ AI/Machine Learning in supply chain planning Audits Connected data across the enterprise and partners Direct-to-Patient Drug supply forecasting DSCSA EPCIS EU FMD Interoperability QP services Serialization levels 1, 2, 3, 4 and 5​ Level 1 - Device level - Barcode printers, label printers, and labellers for units of sale/packaging. Cameras and scanners for quality control Level 2 - Case or packaging line automation and control for data aggregation across Level 1 devices Level 3 - Site-level systems. Facilitate communication between Level 2 systems within a site and connect to Level 4. Manages/coordinates master data, serialization of products, product and work order information Level 4 - Enterprise - Business processes, global compliance, inter/intra-organisational connectivity, reporting, identity access management, application programming interfaces, and other enterprise-level functional areas. Level 5 – Network. A network of supply chain partners, shared event repositories, regulatory authorities such as national hubs, or international repositories such as the EMVS in Europe and ANVISA in Brazil. Facilitates management of all serialization and regulatory data with partners, customers, and authorities Track and Trace VRS (Verification Router Services) Post-VRS Investigation systems ENTERPRISE ARTWORK, APPROVALS, WORKFLOWS, LABELLING AND DEVICE MANAGEMENT In addition to the above, in enterprise artwork, approvals, workflows, labelling and device management for pharma, medical devices, and clinical trials, we also have experience in: ​ Approvals workflow management Audits Automation of devices Connected data across the enterprise, partners and sites Device-as-a-Service Data verification Document and content management Enterprise artwork management Enterprise labelling EPCIS requirements EU FMD labelling EU MDR MDM (Master Data Management) Output management Printer management Project management QP services Quality management Radiopharm study support Randomisation in clinical trials Pharma serialization labelling requirements Subject blinded reporting from sites Vision systems (label quality management) Artwork

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Frequently Asked Questions What's the difference between proofreading and copy editing? Is your service confidential? Can I speak to someone about my requirements? What sort of information do you need from me? Which document formats do you work in? Do you edit paper documents? How long will a project take? Do you use AI for proofreading, copy editing, copywriting or indexing? Who owns the copyright? If I don't like the edits, do I have to keep them? I'm a writer and want you to edit/proofread my manuscript. Will it be painful? What if English isn't my first language? 1. What's the difference between proofreading and copy editing? A copy editor focuses on language, tone, clarity, style, flow and consistency. He/she makes sure that a document is clear and readable, that it flows well, that the language used follows the rules of standard English, and that there are no errors in grammar or spelling, or inconsistencies or omissions. Proofreading is the final stage that a document goes through, when all of the writing and editing has taken place and publication is just around the corner. A proofreader checks for errors in spelling, spacing, grammar, punctuation and formatting that were missed by the writer/editor or introduced by the publisher/printer in error. Take a look at this paragraph: Matthew stood on the porch, and watched the sun dip below the horizon. As the light fades and the temperature began to drop he shuddered and pulled his coat tight about him. There was heavy snow forecast for the morning according to the weather forecaster. He hoped that Susan would make it back home before the snow began to pour down. What the proofreader will spot: The comma placed incorrectly after ‘porch’. The extra space before 'the sun'. The typo: ‘fades’ when it should be ‘faded’. The missing comma after ‘drop’. A copy editor will also notice those errors, but he/she will also: Question the use of ‘shuddered’. Would ‘shivered’ be a better word to use? Suggest the removal of ‘according to the weather forecaster’, as it’s stating the obvious, adds nothing and makes the sentence clunky. Point out that snow doesn’t ‘pour down’. Snow falls. 2. Is your service confidential? Yes, absolutely. The nature of our work means that confidentiality is a given. We are always more than happy to sign a confidentiality agreement if you prefer. Just send us a copy for review and approval. 3. Can I speak to someone about my requirements? Yes. As a matter of fact, all of our clients have a relationship manager available to them from the outset. He/she will be available to answer any questions and address any concerns throughout the process. This is part of our service, so it does not cost you anything extra. 4. What sort of information do you need from me? In order to give you an accurate quotation, we'll need you to tell us about your project. What is it? What's the word count? Do you have any special requirements? What's your desired deadline? That sort of thing. 5. Which document formats do you work in? We work in the following formats: ​ Apple Pages Google Docs Microsoft Word If you need to use a different format, please contact us to discuss your requirements. We will always do our very best to accommodate you. 6. Do you edit paper documents? Yes, we certainly do. Please bear in mind that there will be extra costs involved, such as the postage/courier charge for your document's safe return journey to you. 7. How long will a project take? Once we've reviewed your requirements, we will be able to provide a realistic lead time for completion. This will depend on the service chosen and the project's size and level of complexity. This will also depend on your deadline requirements. 8. Do you use AI for proofreading, copy editing, copywriting or indexing? No, we don't. In this day and age, we're all used to having spellchecker and autocomplete on our computers and smart 'phones, and they both have their place in our lives; they're fine for alerting you to an error or speeding up the process when you're posting on social media or typing a note to a friend. However, we very strongly believe that the intellectual task of proofreading, editing, writing or indexing a manuscript can only be carried out successfully by a skilled human being. 9. Who owns the copyright? Once the project has been completed and paid in full, the client holds the copyright to the finished work. 10. If I don't like the edits, do I have to keep them? No, it's entirely up to you. However, you have paid for the benefit of our expertise, so it would be a shame not to take advantage of it. 11. I'm a writer and want you to edit/proofread my manuscript. Will it be painful? Perhaps… a little. But we’re here to help, and we want the process to be as easy and painless for you as possible. Also, we always warm up our tools before we begin s urgery. ​ 12. What if English is not my first language? ​ If English is not your first language, and you need proofreading or editing services, we can help. We're all native English speakers here in the Word Ferret team, and we all have experience of working with non-native English speakers. We'll help you to communicate your message effectively and avoid embarrassing misunderstandings. Proofreading and copyeditng? Can I speak to someone? What information do you need? EFL Do you edit paper documents? How long will a project take? Do you use AI? Who owns the copyright? If I don't like the edits? Is your service confidential? Will it be painful? Which formats?

'When it comes to copy editing, proofreading and copywriting, we're the best thing since sliced bread,' we tell you. 'We are the bees knees and all that,' we explain enthusiastically. And, understandably, you look at us sideways and ask, 'but how do I know you're as marvellously wonderful as you say you are?' Well, don't just take our word for it. Step right up and sample our wares. We offer here a selection of our written works to give you a taste of what we do. After all, they do say that the proof of the pudding is in the eating, so have a nibble and see for yourself. Samples of Our Work Samples will be added from time to time, so do check back to see what's new. Getting to Know You Why Voice of the Customer Matters How genuinely listening to and getting to know your customers can help you improve your company, product, service and brand. Read PDF Read on blog History to Get Your Teeth Into An article about the history of dental prosthetics - false teeth to be exact - that first appeared in Andon , the journal of the Society for Japanese Arts Read PDF Being Human Why We Don't Use AI An article explaining why we don’t use AI in our work here at Word Ferret and, in addition, why we’re not afraid that we’ll be obsolete by the end of next week. Read PDF Read on blog First Sentences Are Doors to Worlds Why Opening Lines Matter. With suggestions to help you write an opening paragraph that hooks your readers and keeps them reading. Read PDF Read on blog M. P. Dare: Antiquary, Writer... & Book Thief It sometimes happens that a writer is just as interesting as his writing or, in some cases, even more so. This is the case with Marcus Paul Dare , who had a penchant for pilfering books. Read PDF Read on Haunted Library blog ChatGPT Is Not as Clever as You Think Convincing nonsense, fabricated facts, repeated inconsistencies and flat, boring writing. How ChatGPT fails to live up to the hype. Read PDF Read on blog Jack & Mary Hillier as I Remember Them A very personal tribute to two exceptional individuals. This first appeared in Andon , the journal of the Society for Japanese Arts. Read PDF Are You Ready for EU GMP Annex 1? An article concerning EU GMP Annex 1 “Manufacture of Sterile Medicinal Products” and the approaching deadline for compliance. ​ Written for PNR Pharma. Read PDF Beautiful Blackened Smiles An article about the history and process of ohaguro (teeth blackening) in Japan. This first appeared in Andon , the journal of the Society for Japanese Arts. Read PDF Sling Your Knickers on the Compost Heap Or, Easy Ways to Live More Sustainably. Ten things you can do to help the planet & fight the climate and nature emergency Read PDF Read on blog The Devil’s Hoofprints An account of strange goings on that took place in Devonshire in 1855, when locals awoke to find mysterious hoofmarks in the snow. Read PDF Read on Haunted Library blog

These days, there is so much information available to us, especially online, and not all of it is accu rate, up-to-date or written with our best interests at heart. There’s a lot of misinformation, stale information and simple nonsense out there, and sifting through it all can be time consuming and frustrating. It might be tempting, when putting together information for a blog post, press release or brochure, to simply include any information that you’ve seen repeated online or in print several times already; after all, if it was in the Guardian , on a well-known supplier’s website, and quoted by a hundred other people who seem to know what they’re talking about, it must be accurate, right? Unfortunately, misinformation is repeated just as much, in some cases much more often, that accurate information. And nonsense doesn’t become sensible because a hundred people repeated it. There is never any replacement for good, honest research. Research Matters You can trust us to ferret out the facts. All of our written work is based on sound research. A Few Things to Consider If you’re thinking of putting information out there without getting your facts straight first: Customers/readers may not be quite as willing to swallow nonsense as companies/writers are to inflict it upon them. You may pass on someone else’s misinformation in error, but it is still misinformation, and you’re still responsible for passing it on. Sameness won’t make you stand out. Repeating the same thing that every man and his dog has already said or written will result in you becoming one small voice in a large (potentially misinformed) crowd. Contact us Our Methods W herever possible, we consult primary sources to ensure that the information we use is coming straight from the horse's mouth. When we do use secondary sources, we carry out checks to make sure that they are accurate and reliable. We do not use Wikipedia. We do not use ChatGPT or any other AI bot to generate information (please see below). Wherever possible, we include links or citations to information we use so that it can be verified. Whenever possible, we check multiple sources. Whilst factual accuracy is key, the content we create is always designed to increase audience engagement. Contact us Why We Don't Use AI You've probably heard all the hype about ChatGPT, about its abilities to put together accurate copy. Well, so did we, and we carried out our own research. There are a few posts on our blog about the unreliability of ChatGPT. The titles give some idea as to our findings! Click on the titles below to read them. ChatGPT Is Not as Clever as You Think; or, How to Write Like an Almost-Credible-Sounding Idiot ChatGPT Is Set to Get a Heck of a Lot More Stupid Would I Lie to You? - ChatGPT's Tenuous Relationship with Facts English as a Second Language If English is not your first language, and you need well-researched copy, we can help. We're all native English speakers here in the Word Ferret team, and we all have experience of working with non-native English speakers. We'll help you to communicate your message effectively and avoid embarrassing misunderstandings.

Word Ferret Terms & Conditions These are the terms and conditions used by Word Ferret (collectively referred to as 'Word Ferret', 'we', 'us' or 'our') for all contracts that we undertake. To avoid any potential misunderstandings, we’ve tried to keep them as straightforward as possible. When you ask us to carry out work for you, you are agreeing to these terms and conditions. If there are any aspects of these terms and conditions that you are unclear about, please contact us. We want our clients' experience of working with us to be smooth and productive, and we'd prefer that you flag any possible issues before work on a project begins. 1. What We Need From You ​ i. Before work can begin, the client must provide: ​ Confirmation of the specific service required; Your acceptance of our written quotation and our terms and conditions; Confirmation that you are authorised to commission the project; Any special requirements; The proposed time frame for project completion; Settlement of any pro-forma invoice. ​ In addition to the above, for our copywriting service the client must provide a detailed project brief. This must specify the following ​ The type of document required (blog post, article, white paper, etc.); The target audience of the document; The tone of the document; The scope of the document; The topics/headings to be included; The size (word count) of the document; The level of research required (will all information be provided by the client?); ​ ii. Once work has commenced, we need (from all clients): ​ Timely responses to any communication regarding your project; Immediate notification if your requirements change. ​ Failure to respond or notify us of any changes may negatively impact our ability to complete your project by the agreed deadline. ​ Trackable Changes : ALL changes made to the work in progress must be trackable. If the client makes edits to the document that are not trackable, this creates additional work for us and will incur extra charges for the client. In addition to this, the length of time needed to complete work on the project will increase, which will have a negative impact upon the agreed completion date. ​ 2. The Process For Our Copywriting Clients ​ i. The Draft Document Based on a detailed project brief, we will produce a draft document and forward this to the client for draft approval. Draft ap proval must take place before editing work begins. ​ ii. Draft Approval By approving the draft, the client is indicating that the document—in its current form and with its current contents—is in line with the project brief.* If, at this stage, the client wishes to make significant changes to the document that constitute a change to the original project brief, a new project brief and pur chase order (or change order where appropriate) must be issued before work can continue. ​ * The draft is not the finished document and will undergo editing at the next s tage, but at this point the client must indicate that the structure, tone, fo cus, scope and size of the document are in keeping with his/her requirements. What Constitutes a Significant Change? Examples of significant changes include (but are not limited t o): ​ Tone of Voice ​ Project brief : write a blog post aimed at a commer cial audience. Change required : rewrite the document for a technical audience. A change in tone requires a complete rewrite. A complete rewrite requires a new project brief and will incur additional costs (based on the level of work required). Focus ​ Project brief : write a white paper that focuses on the benefits associated with using a specific product/service. Structure: introduction, current problem, current analysis, current solution, conclusion. Change required : rewrite the document to focus on the events which led up to the creation of the product/service. Structure: introduction, evolution of problem, analysis of historical problem, evolution of new solution, conclusion. A change in focus requires a complete rewrite. A complete rewrite requires a new project brief and will incur additional costs (based on the level of work required). ​ Reduction/Increase in Word Count ​ Project brief : write a 5,000 word white paper. Change required : reduce document to 3,000 words. A dramatic reduction in word count requires a complete rewrite. A complete rewrite requires a new project brief and will incur additional costs (based on the level of work required). Additional Research Project brief : no research required as all information will be provided by the client. Change required : Research by us will be required. If the requirement that we carry out research ws not included in the original brief, it will not have been included in our fee. Carrying out research takes time and will affect the completion date of the project; it also incurs extra cost (based on the level of work required). iii. The Editing Stage Following draft approval, editing will begin. Editing within the scope of the project brief is included in the agreed fee. The client will make suggestions for changes—word changes, sentence restructuring, deletion, addition, etc. (excluding significant changes, please see section 2. ii., ‘What Constitutes a Significant Change?’)—and we will carry out the required edits to the document. We will then return the document to the client for approval. If, after editing has begun, the client wishes to make significant changes to the document (see section 2. ii., ‘What Constitutes a Significant Change?’), a new project brief and purchase order (or change order where appropriate) must be issued before work can continue. A significant change will require a complete rewrite, and this will incur additional costs (based on the level of work required). iv. Client Input Throughout the Process Once the editing process begins, the client will be able to add comments and suggestions to the work in progress at any time using Google Docs (see Section 1. ii., 'Trackable Changes'). Editing reviews can also take place via telephone, conference call or email. ​ v. Project Completion Date Before work begins on the project, a completion date will be agreed. It is the responsibility of the client to calculate the amount of time required for completion of processes within his/her organisation (eg., approval times) before agreeing a realistic completion date with us. We will not begin work until a project brief and purchase order have been received, and this should also be taken into account when calculating the project completion date. If a delay is experienced within the client’s organisation, the completion date will be affected. Once work has begun on the project, any significant change in the client’s requirements (see section 2. ii ., ‘What Constitutes a Significant Change?’) will affect its completion date. If delays occur within the client’s organisation, but project completion is a matter of urgency, we will attempt to meet the deadline, but this will incur an additional cost. Our usual working days are Monday to Friday (excluding UK bank holidays). If required to carry out emergency work, our rush rates are: Weekend=quoted daily rate + 100%. Weekday=quoted daily rate + 50%. Meeting the original completion date is not guaranteed and will depend upon our availability at the time. It will also depend upon the client's ability to respond quickly. ​ 3. What you can expect from us ​ A quotation setting out the cost of your chosen service in clear terms ( valid for 28 days from receipt via email) ; A statement of work detailing your requirements for your authorisation; Completion of any editing, proofreading, writing or other service to the high standard described within this website; Completion of your project by the deadline we have agreed with you;** Completion of your project in British English as standard (if you require US English, please let us know); Confidentiality (we are happy to sign a confidentiality agreement); *** For our copy editing clients, the re-editing of parts of your work that you have changed as a direct result of our editing and suggestions. **** ** If a delay is experienced on the client’s side, the completion date will need to be adjusted. In the unlikely event that circumstances on our side prevent completion by the agreed date, we will communicate with you as soon as possible. Word Ferret will not be held liable for any loss or damages to any party as a result of missing a deadline. ​ *** We may, on this website or for marketing purposes, make reference to work we complete for you. Such general references will never include any personally identifiable information about you or your project unless you have given your prior permission. ​ **** This is based on us re-editing a reasonable amount of work and is at our discretion. We will need you to highlight the changes you have made before you return your project to us. Return to us for re-editing must take place within 14 days of receipt of the copy. Further amendments will incur additional fees, for which a new quotation and statement of work will be provided. ​ 4. Payment terms Projects costing up to £500 require payment in full before work starts. This is non-refundable. ​ Projects costing between £501 and £2,500 require a 50% deposit prior to the commencement of work. The balance must be paid within 7 days of the submission of the final draft. A final invoice will accompany the final draft. For projects with a cost greater than £2,500, we will discuss staggered payment milestones. ​ Late payment fees will be subject to the Late Payment of Commercial Debts (Interest) Act (1998) . ​ We accept payment by BACS or PayPal. * ​ We do not accept cheques/checks. ​ * Clients are responsible for covering the additional cost of using Paypal. Paypal's current charges for domestic and international transactions can be found here . ​ 5. International payments and fee s International clients are responsible for covering all additional currency conversion fees to Word Ferret. ​ For bank transfers to our Lloyds Bank account, the fees are as follows (c orrect as of 23rd September 2022) : * ​ Payment in euro received from within the UK, EEA or via SEPA Credit Transfer - no fee. All other payments up to and including £100 - the fee is £2. All other payments over £100 - the fee is £7. ​ For PayPal, international transaction fees can be found here . ​ Please note that international clients may be subject to additional transaction fees from their own bank or from PayPal. 6. Copyright and ownership ​ Once the project has been completed and paid in full, the client holds the copyright to the finished work. ​ 7. Errors Whilst we pride ourselves on our ability to provide a professional and thorough proofreading/editing/writing service, we are mere human beings and cannot guarantee that every project will be entirely free of errors. While such errors are extremely unlikely - after all, we want you to love our work and return to us time and time again - Word Ferret will not be held liable for any problems, loss or damages to any party as a result of an error occurring. ​ 8. Disclaimer of responsibility and limitations of liability Word Ferret, its employees, contractors or associated businesses are not liable for claims for damages of any kind, including loss of revenue or profits, or for any claim made as a result of errors, omissions, mistakes or inaccuracies appearing on this website or in documents that we have edited or services that we have provided. ​ The client is responsible for providing accurate personal information and payment details. The client is also responsible for providing accurate information regarding every aspect of the project itself. Failure to provide accurate information could result in a refusal to provide service. The client assumes all responsibility for any problems or issues resulting from the provision of false information. ​ The client assumes all responsibility for making sure that copy submitted to Word Ferret does not contain plagiarism or infringe another party's copyright. 9. Right to refuse service Word Ferret reserves the right to refuse to proofread, edit or index any documents, or provide written material, that may be considered illegal, dangerous, unethical, or immoral. ​ Word Ferret will not enter into any contract with any party who seeks to promote Brexit or the Conservative Party. ​ 10. Cancelling work and pausing projects ​ Word Ferret's aim is to meet or exceed your expectations. However, if you are unhappy with the direction your project has taken after work has begun, we will put every effort into addressing your concerns. If our joint efforts fail to bear fruit, and you feel the need to cancel, we will bill you for the work done to date, and we will cancel the order without prejudice. ​ Please note that deposits are non-refundable. If the client fails to communicate with Word Ferret within 21 days of paying the deposit, the project will be cancelled automatically. If the client fails to respond in a timely manner, and that failure has a negative impact on agreed, scheduled milestones, the project will be put on hold. The project will then be rescheduled, dependent on current workload and availability. 11. Subcontracting Where appropriate, Word Ferret will subcontract proofreading and basic copy editing projects to vetted, trusted contractors. Word Ferret will remain the project and account manager for the project. ​ 12. Disputes We will put our heart and soul into making sure that your experience with us is a pleasant one. However, in the unlikely event that a dispute arises which cannot be resolved by other means, all parties will submit any disputes arising out of or in connection with these terms to the exclusive jurisdiction of the Courts of England and Wales. ​ 13. Contacting Word Ferret We provide a contact form, contact email address, telephone number and WhatsApp for use by individuals who wish to discuss Word Ferret or the services we provide. We will not respond to messages which do not relate directly to Word Ferret, the content of this website or the services that are offered within it. ​ When Nezu Press is open to submissions, details and contact options will be posted on the Nezu Press page. Outside of open submission periods, we do not accept manuscripts of any sort. If you attempt to submit outside of the specified times, your work will not be read, and your name will be placed on our list of writers who do not follow guidelines, which will negatively impact our willingness to work with you in the future.. ​ If you have any questions about any of the above, the Word Ferret team is happy to answer any questions or address any concerns. Please drop us a line at contact@wordferret.co.uk or give us a call.

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Take decades of experience in academic research, writing and editing. Mix in more than three decades' experience in international sales and marketing within a multitude of industry sectors. Then add seventeen years' publishing experience and give it all a good stir. The result is Countisbury Publishing, our business publishing imprint. Whatever your project—annual report, product guide, instruction manual, company history, motivational book—we have a service to suit your needs. We can polish your completed written work, work with you while you write, or we can write an entire book for you (as a ghostwriter). We can organise the interior layout, design the cover and publish the book. We can have your book printed and sent out to you, or we can arrange for your book to go out into the world via global distribution, which would make it available from global online retailers such as Barnes & Noble and Amazon. Examples of Content We Can Write and Publish for You: Annual reports AGM reports How to guides Product guides Industry insights Instruction manuals Playbooks Help guides Business, M otivational and Inspirational Books - Ghostwriting ​ You have years of experience in your industry and want to pass on what you've learned by writing an inspirational business guide. Or you've always wanted to write your family-owned business's history. Or you're thinking of writing your memoirs or a biography of your company's founder. Whatever the case may be, there just aren't enough hours in the day, you just can't find the time, and deep down you know you never will. Working with a ghostwriter is the perfect solution. Your book will be written, edited, prepared for printing and published by us. We will then have it printed and, if you wish, distributed. Your guide, memoir, history —you name it, we'll write it—will carry your name alone. Contact us to learn more about how we can help you with our ghostwriting and publishing service. Contact Us Want to Do Some or All of the Writing Yourself? We Can Edit an Existing Manuscript You have work that you feel is in good shape, and you just need us to give it a nice polish before going to print. ​ ​ We can provide different levels of editing based on your specific needs. We can help with: ​ ​ Fact-checking Editing Proofreading Indexing ​ And once your project is ready to go, we can help with: ​ ​ Interior layout Print-ready text block creation Cover design and creation Publishing Distribution Contact Us We Can Work W ith You While You Write ​ You have an idea of what you want to write, you may have completed part of your project, but you need guidance to move forward. W e can work with you as you write. We can guide, suggest changes, point out inco nsistencies, etc., from the moment you put pen to paper (or finger to key) . ​ We can : ​ Work with you to produce a detailed outline of the project before you begin work. Carry out research where necessary to keep your content accurate. Edit and proofread your work. Add an index and/or bibliography when necessary. Create a print-ready text block. Help you with cover design. Publish your project. Distribute your work if required. Contact Us If you want to learn more about the publishing process , you can download our handy guide - click on the image. In addition to offering business publishing services, we publish fiction under our Nezu Press imprint. ​ Nezu Press was founded in 2008. We originally focused on academic works about Japanese art and history. We now specialise in publishing attractive hardback editions with informative introductions, focusing primarily on forgotten female authors who were active during the Victorian era and up to 1950. ​ If you're on the lookout for something to read, why not check the Nezu Press website out — just click here. Who are your services aimed at? Our services are intended for business professionals. Some examples of projects we work on: professional memoirs, company histories, motivational books, product guides, instruction manuals, etc. Do you publish fiction or poetry? No. Countisbury Publishing publishes non-fiction that is connected to some aspect of the business world. I’m a successful chef, would you be willing to publish my cookery book? No, but we may well be willing to publish your memoir. Do you publish any business manuscript sent to you? No. It is in our best interest and that of our clients to make sure that only writing of good quality is published. If a manuscript is poorly written or factually questionable, we will not publish it. Also, we reserve the right to refuse publication to writers wishing to promote an idea/company that is morally questionable. If my book is published by you, who is responsible for its interior layout? We’ll discuss options with you, so you’ll have input, but we will then carry out all work on the interior of the book. If my book is published by you, who designs my book’s cover? That depends on you. How involved do you want to be? If you have images you’d like to use, we’ll work with them. Or, if you would prefer us to do the work, we can do that. If I hire you to write/edit a book for me, do I have to have it published via Countisbury Publishing? No. You may take your finished manuscript to another publisher or publish it yourself if you would prefer to do that. Which file formats do you accept? We work with Apple Pages, Google Docs, and Microsoft Word. Which formats do you publish in? We publish in hardback, paperback, audiobook, and eBook formats. If I hire you to write/edit/publish my book, who owns the copyright? You own the end product and its copyright. It is your book, and you can do whatever you like with it. If my book is published by you, do I get to keep all the profit from book sales? Yes. We make no money from the sale of your books. There are costs involved in printing/distributing books, and these must be paid before profit is calculated, but that profit is all yours. Once I'm published, can you help me with marketing? Yes, we can provide guidance to help you market your book. In fact, we provide this from the moment you sign up with us (it's never too early to begin building your brand!). We can also provide marketing materials and content which can be used on your author website, social media platforms, etc. If my book is published by you, how will I be paid? UK clients are paid by direct bank transfer or Paypal, depending on personal choice. All other clients are paid via Paypal. Frequency of payment is determined by the individual project. Can you guarantee that my book will be in every online retail site in the world? No. Each retailer has its own criteria for determining which books are suitable for listing. For example, stores specialising in romance fiction aren’t going to sell your business memoir. Can you guarantee that my book will get into bricks-and-mortar bookstores? No. Bookshops have a finite amount of space, and competition to get a place on one of their limited number of shelves is high. Also, there are a number of things that determine whether a bookshop will stock a particular book or not (is the book returnable, for example). Bookshops will be able to order your book in for a customer, though. Can you guarantee that my book will be a bestseller? No. Publishing’s a funny old business, and even the biggest, most experienced publishing houses in the world can’t guarantee that. We can guarantee that we’ll do everything in our power to give your book its best chance. Will you provide ghostwriting services to anyone? No. All clients signing up for our ghostwriting service must be willing to put in the time and work required to make the project a success. If any client is unwilling to do this, we cannot work with them. In addition to this, we do not work with clients who wish to promote an idea/method/company that is morally questionable.

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